MySwitch Communications – Privacy Policy
Effective Date: November 1, 2025

Introduction

At MySwitch Communications, protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us via SMS, email, website, or other communication channels. By using our services or providing your information, you agree to the terms outlined in this Policy, which comply with applicable laws and industry best practices.

Information We Collect

We may collect the following types of personal information when you interact with us:

  • Contact Information: Phone numbers, email addresses, full names, and physical addresses.
  • Message Interaction Data: SMS message content, timestamps, delivery status, and responses.
  • Device and Usage Information: IP address, browser type, device identifiers, cookie data, and site usage metrics.
  • Customer Support Interactions: Records of chats, emails, phone calls, and support requests.
  • Payment Information: Billing data if applicable.
  • Consent Records: Proof of your consent to receive communications or services from us.

How We Use Your Information

We use your information to:

  • Respond to your inquiries and provide customer support across channels.
  • Send SMS, emails, newsletters, and notifications with your permission.
  • Improve and personalize your experience on our website and services.
  • Ensure security, prevent fraud, and maintain compliance with legal requirements.
  • Manage billing and subscription services, if applicable.
  • Maintain records of consents for communications and marketing activities.
  • Data Sharing & Disclosure
  • We do not sell your information. We may share limited data with trusted third-party service providers such as messaging carriers, email platforms, analytics providers, and payment processors solely to deliver and improve our services. All partners are bound by confidentiality agreements.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and support marketing activities. You can adjust your cookie preferences through your browser settings.

Your Rights

You have the right to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications at any time.
  • Request restrictions on data processing.
  • Lodge complaints with relevant data protection authorities.
  • To exercise any rights, please contact us as below.

Data Retention

We retain your personal data only for as long as necessary to fulfill business purposes, meet legal obligations, or resolve disputes, after which it is securely deleted or anonymized.

Security of Your Information

We implement reasonable technical and organizational safeguards to protect your data from unauthorized access, disclosure, or alteration. However, no online system is completely secure.

Changes to This Policy

We may update this Privacy Policy to reflect regulatory changes or improvements. Significant changes will be communicated through our website or direct messages.

Contact Us

If you have questions, concerns, or wish to manage your privacy preferences, contact:

MySwitch Communications
Email: [email protected]
Phone: 248-929-9940
Address: 118 Indianwood Rd, Lake Orion, MI 48362