Have questions? Right this way.
Find answers to common questions about our services. We aim to provide you with clear and helpful information.
General questions:
The basics: who we are, where we are, and how to reach us.
We're a local team based at 118 Indianwood Rd, Unit 6, Lake Orion, MI 48362. Our technicians do installs onsite, so you get people who know your business, not a call center.
Our office is open Monday through Friday, 8am to 6pm ET, with 24/7 support at 248-929-9940 (call or text).
Call or text our dedicated support line at 248-929-9940, 24/7. You can also use our Contact Us page. You'll reach our local support team, not a ticket queue.
Yes. Businesses like the Lake Orion Downtown Development Authority, API Consulting, and Tricon Services have shared their experience. Read what they say on our homepage.
We're local, we do our own onsite installs with no outsourcing, and we build plans around your business instead of forcing you into a package. There are no surprise fees, and we stay with you as your needs change.
Service details:
What we offer, how setup works, and what to expect.
Book a free consultation with one of our product experts. Call 248-929-9950 or use the "Meet with a product expert" form on any page. We'll learn how your business uses its phones and recommend the right setup.
We'll ask how calls come in today, who needs to answer them, and where calls get missed. Then we'll recommend a plan: cloud phones, business texting, Microsoft Teams calling, fax, SIP trunking, a MySwitch Switchboard AI receptionist, or a mix. There's no cost and no obligation.
Yes. Start with what you need and add more as you grow. Our services include:
- MyConnect: cloud phone system (hosted PBX)
- MyText: business texting and SMS
- MyVoice: SIP trunking for your existing phone equipment
- MyFax: digital and traditional faxing
- MyTeam: Microsoft Teams calling
- MyNetwork: internet continuity
- MySwitch Switchboard AI receptionist: answers calls 24/7, takes down the details, and alerts your team
A typical install takes about two weeks from start to finish. Larger offices or multiple locations can take longer, and we'll give you a firm timeline during your consultation. Our technicians handle the install onsite.
With a MySwitch Switchboard AI receptionist, every call gets answered, day or night. It asks the caller the right questions, takes down the details, and texts your team a summary so nobody starts from zero.
Yes. You can update users, greetings, and call routing anytime from your self-service admin portal. You don't need to submit a ticket. If you'd rather we do it, our support team will.
Procedures:
Contracts, support, and managing your account.
We ask for 30 days' notice to cancel service. If you're under a term agreement, an early termination fee may apply. We'll walk you through your options during your consultation.
Call or text our local support line at 248-929-9940. Support is available 24/7.
Yes. Add or remove users anytime in your admin portal, or call us and we'll handle it. Your plan grows or shrinks with your team.
